Privacy Policy

• What we collect: Account information, usage data, and content you provide
• How we use it: To provide our services, improve our platform, and communicate with you
• Who we share with: Limited third-party service providers and as required by law
• Your rights: Access, correct, delete, or export your data
• Contact us: help@avenuehq.com for any privacy questions

1.1 Information you provide

• Account Information: Name, email address, phone number, company details, billing information
• Professional Credentials: Real estate agent ID numbers, MLS ID, licensing information (to verify you are a licensed real estate professional)
• Profile Information: Business preferences, profile photos, marketing preferences
• Customer Content: Real estate listings, photos, location data, marketing materials, client contact information, communications (as defined in our Terms of Service)
• Support Communications: Messages, feedback, and support requests

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1.2 Information we collect automatically

• Usage Data: Features used, time spent, clicks, page views, search queries, content interactions
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General location based on IP address (we do not collect precise geolocation automatically)
• Performance Data: Loading times, errors, system performance metrics
• Analytics Data: User behavior patterns collected through Google Analytics

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1.3 Information from third parties

• MLS Data: Real estate listings and market information (with proper licensing agreements)
• Social Media: Profile information when you connect accounts (Meta/Facebook, TikTok, Twitter/X)
• Integration Partners: Data from connected services like email marketing platforms (Mailchimp, HubSpot, Loops)
• Public Sources: Business information and professional credentials verification

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1.4 Cookies & tracking technologies

We use cookies, web beacons, and similar technologies to:

• Remember your preferences and settings
• Analyze usage patterns and improve our services
• Provide personalized content and recommendations
• Measure marketing campaign effectiveness

Cookie Types:

• Essential Cookies: Required for basic functionality and authentication
• Analytics Cookies: Google Analytics and Microsoft analytics to understand service usage
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Google Ads and Facebook advertising integration
• Support Cookies: Intercom for customer support chat functionality

You can control cookies through your browser settings.

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2.1 Service provision

• Provide, maintain, and improve our software platform using various cloud hosting services
• Create and manage your account and verify your real estate professional credentials
• Process payments through Stripe and manage subscriptions through Recurly
• Generate marketing materials and websites using AI services (OpenAI, Runware)
• Store and deliver content through content delivery networks and file storage services
• Facilitate integrations with third-party services (social media, email marketing, MLS systems)
• Provide mapping and location services through geocoding APIs
• Monitor application performance and troubleshoot technical issues
• Manage data warehousing and analytics for service improvement

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2.2 Communication

• Send service updates, security alerts, and technical notices via Mailgun and Google services
• Respond to your inquiries and provide customer support through Intercom and Zendesk
• Send marketing communications through Mailchimp (with your consent)
• Notify you about new features and services
• Monitor application performance and send alerts through various monitoring tools

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2.3 Business operations

• Analyze usage patterns to improve our services
• Conduct research and development
• Prevent fraud and ensure security
• Comply with legal obligations
• Protect our rights and those of our users

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2.4 Legal basis for processing (for international users)

We process your information based on:

• Contract performance: To provide our services
• Legitimate interests: To improve our services and protect our business
• Consent: For marketing communications and non-essential cookies
• Legal compliance: To meet regulatory requirements

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3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business and providing our services. Below is our complete list of subprocessors and third-party tools:

Infrastructure & Hosting:

• Google: Web hosting, data and file storage, advertising, analytics, reporting, maps, email services
• Amazon: File storage and backups
• Linode: Web hosting and data storage
• Webflow: Web hosting
• Bunny: Content delivery network and file storage
• PointDNS: DNS hosting services
• Let's Encrypt: SSL certificate provision

Payment Processing:

• Stripe: Payment processing and billing
• Recurly: Subscription management and processing

Communication & Customer Support:

• Mailchimp: Newsletter services and transactional email
• Mailgun: Transactional email delivery
• Zendesk: Customer service and support
• Intercom: Customer service and support chat

Artificial Intelligence & Content:

• OpenAI: Generative AI services for content creation and analysis
• Runware: Generative AI services
• Unsplash: Stock image library for content creation

Social Media & Advertising:

• Facebook (Meta): Advertising and social media integration
• TikTok: Advertising and social media integration
• Google: Advertising services and analytics

Analytics & Monitoring:

• Google: Analytics and reporting services
• Microsoft: Analytics and user behavior tracking
• Sentry: Application monitoring and error tracking
• SigNoz: Application and server monitoring

Data Management & Integration:

• Elastic: Data storage and search
• Stitch: Data warehouse and ETL (Extract, Transform, Load) services
• Zapier: External integration and automated data handling

Location & Mapping Services:

• HERE: Geocoding services
• US Census Bureau: Geocoding and demographic data

Real Estate Industry Services:

• MLS Feeds: Real estate listings, open houses, agent and office information (we share basic contact information and agent ID numbers solely for IDX integration verification)

Development & Internal Tools:

• GitHub: Software development and code repository
• CircleCI: Software development and deployment
• Linear: Project management and software development
• Slack: Internal team communication and application monitoring

We do not sell your personal information to any third parties.

All service providers are contractually required to protect your information and use it only for the specific purposes outlined in their agreements with us. We regularly review our service providers to ensure they maintain appropriate security and privacy standards.

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3.2 Business transfers

If we're involved in a merger, acquisition, or sale of assets, your information may be transferred. We'll notify you before your information becomes subject to a different privacy policy.

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3.3 Legal requirements

We may disclose your information when required by law or to:

• Comply with legal process or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Investigate violations of our terms of service

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3.4 With your consent

We may share your information for other purposes with your explicit consent.

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3.5 Aggregate & de-identified data

We may share aggregate, de-identified, or anonymized data that cannot be used to identify you.

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We retain your information as follows:

Account and Business Data:

• Retained indefinitely while you maintain an active account
• Retained indefinitely after account termination unless you specifically request deletion

Usage and Analytics Data:

• Retained indefinitely for service improvement and analytics purposes
• May be aggregated or anonymized for long-term analysis

Support Communications:

• Retained indefinitely for quality assurance and reference purposes

Billing and Transaction Records:

• Retained for 7 years for tax, accounting, and legal compliance purposes

Data Deletion:

• You may request deletion of your personal information by contacting help@avenuehq.com
• For deletion requests, we require specific identification information to locate and properly delete your data (we cannot delete anonymized data)
• Some information may be retained as required by law or for legitimate business purposes

Customer Content:

• Retained according to the terms specified in our Terms of Service
• You maintain control over your Customer Content and may delete it through your account

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5.1 Access & portability

• Request a copy of your personal information
• Export your data in a machine-readable format

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5.2 Correction & updates

• Update your account information at any time
• Request correction of inaccurate information

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5.3 Deletion

• Request deletion of your account and associated personal information by contacting help@avenuehq.com
• Note: Deletion requires you to provide identifying information so we can locate and properly delete your data
• Some information may be retained as required by law or for legitimate business purposes
• Customer Content is governed by our Terms of Service and can be managed through your account

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5.4 Communication Preferences

• Opt out of marketing communications
• Manage notification settings in your account

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5.5 Cookie Controls

• Manage cookie preferences through your browser
• Opt out of analytics tracking where available

How to Exercise Your Rights: Contact us at help@avenuehq.com or through your account settings. We'll respond within 30 days.

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We implement industry-standard security measures including:

• Encryption: Data encrypted in transit using HTTPS/TLS protocols
• Access Controls: Strict password-protected access controls on a need-to-know basis
• Authentication: Secure authentication systems for platform access
• Monitoring: Continuous monitoring for security threats and unauthorized access
• Training: Regular security training for our team members
• Infrastructure Security: Secure cloud hosting with Linode with industry-standard protections
• Payment Security: PCI-compliant payment processing through Stripe

While we implement strong security measures to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry best practices.

For Canadian and US Users: Your information is primarily processed and stored within North America. We ensure appropriate safeguards are in place for any cross-border transfers.

Third-Party Services: Some of our service providers may process data internationally. When this occurs, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses where applicable
• Privacy Shield frameworks (where available)
• Other approved transfer mechanisms and data protection agreements

EU Users: While our primary market is North America, if you are located in the European Union, your information may be transferred to and processed in the United States and Canada. We ensure GDPR-compliant safeguards for all international transfers.

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Our service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies.

10.1 California Residents (CCPA/CPRA)

California residents have additional rights including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

We do not sell your personal information.

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10.2 Other State Laws

If you're a resident of Virginia, Colorado, Connecticut, or other states with privacy laws, you may have additional rights. Contact us for more information.

We may update this Privacy Policy periodically. We'll notify you of material changes by:

• Email to your registered address
• Prominent notice on our website
• In-app notification

Continued use of our service after changes indicates acceptance of the updated policy.

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Privacy Questions: help@avenuehq.com

Mailing Address:
Curious Three, Inc. (dba AvenueHQ)
2838 Northwest Crossing Dr, STE 213, Bend, OR 97703